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- Kampala Serena Hotel
Kampala Serena Hotel
Amenities
Wellness facilities
- Massage
- Spa
- Fitness centre
- Sauna
- Non-smoking rooms
Sports & activities
- Golf course
Parking Facilities
- Private parking
Reception services
- Concierge
- Luggage storage
- Tourist information
- Currency exchange
- Express Check-in / Check-out
- 24-hour front desk
Cleaning Services
- Laundry facilities
Entertainment & Leisure
- Outdoor swimming pool
House Rules
- Pets not allowed
Dining
- Bar
- Restaurant
- Room service
General services
- Wi-Fi
- VIP Facilities
- Daily newspaper
Business facilities
- Fax/photocopying
- Business centre
- Meeting/Banquet Facilities
Transport Services
- Airport transfer
General amenities
- Terrace
- Air conditioning
- Gift Shop
- Elevator
Conditions
Reviews
- Tripadvisor Reviews (833)
Promise & delivery mismatch
Great hotel with good ambience . However , service needs improvement in terms of professionalism for the amount being charged . Follow up required for routine requests . F&B options continue to be lim...
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Horrific weekend at Kampala Serena hotel- a place where you won’t get value for your buck
Something is very broken at this hotel- the staff at the reception, explorer and Lake restaurant as well as the ones at the poolside are very unprofessional- from the moment you walk into the hotel, t...
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Well maintained hotel
This was my second visit to Kampala Serena on my way to Queen Elizabeth Park and not much has changed. Friendly staff made it all, most of whom are known to me. Food was delicious and the grounds were...
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Excellent service and attention to details, but aging
This is an elegant and gracious hotel. However, father time has caught up with it and it needs refresh. Having said that, the service is great the grounds are nice. The hair salon or barber shop...
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Great Experience at Kampala Serena
Fantastic Experience always! From reception to room service for meals. Wonderful spa and health club. Proximity to major business areas. Security is always top notch and nothing to worry about. The hu...
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